Privacy Policy for BEWO Health & SurgiQ

Last Updated: 25.11.2025
Operated by: BEVVO LLC / BEVVO MMC (“we,” “us,” “our”)

This Privacy Policy describes how BEVVO LLC / BEVVO MMC collects, uses, discloses, and protects your personal information when you access or use the website www.bewohealth.com

1. Information We Collect

We collect the following categories of information:

A. Personal Information

Information that identifies you or can be used to identify you, including:

• Full name

• Email address

• Phone number

• Date of birth

• Gender

• Nationality

• Passport information (for travel and booking purposes)

• Medical history and health-related information relevant to your consultation or surgery booking

Medical information is considered sensitive personal data, and we process it only with your explicit consent.

B. Usage Data

Information about your interaction with the Website, including:

• Pages visited

• Services viewed or booked

• Search activity

• Date, time, and duration of your visit

• Referring website

C. Device and Technical Data

Including:

• IP address

• Browser type

• Operating system

• Device identifiers

• Cookies and tracking technologies
  (See Section 10: Cookies)

2. How We Collect Information

We collect information in the following ways:

A. Directly From You

When you:

• Fill out booking or inquiry forms

• Provide medical details for consultations

• Contact us via email or phone

• Create or update your user profile

B. Automatically

Through cookies, analytics tools, and server logs when you access the Website.

C. From Third Parties

We may receive information from:

• Healthcare providers (in relation to your booking)

• Travel partners (if you request assistance)

• Payment processors

3. Legal Basis for Processing

We process your data under the following legal grounds:

• Your Consent – for medical/sensitive information, marketing emails, and optional disclosures.

• Contractual Necessity – to process bookings or provide services you request.

• Legitimate Interest – to monitor website performance and improve user experience.

• Legal Obligation – to comply with applicable laws or regulatory requirements.

4. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Website

• Process appointment and surgery booking requests

• Share your medical information only with doctors and healthcare facilities you choose

• Communicate with you regarding bookings, updates, or support

• Personalize your Website experience

• Send promotional communications (only with your consent)

• Ensure legal compliance and prevent fraud

We do not sell or rent your personal information.

5. Sharing and Disclosure of Information

We may share your information with:

A. Healthcare Providers

Doctors, clinics, and hospitals require certain personal and medical information to evaluate your treatment and process your bookings.

B. Third-Party Service Providers

Including:

• Hosting providers

• IT and security services

• Analytics tools (e.g., Google Analytics)

• Customer support providers

These parties are contractually obligated to keep your data confidential and secure.

C. Legal or Regulatory Requirements

We may disclose information when necessary to:

• Comply with a legal request or court order

• Protect our rights, safety, or property

• Prevent or investigate fraud or illegal activity

D. Cross-Border Transfers

Your data may be transferred to and processed in countries where our service providers or healthcare partners operate.
We ensure appropriate contractual and technical safeguards for such transfers.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Provide services to you

• Comply with legal and regulatory obligations

• Resolve disputes or enforce agreements

Medical data is deleted or anonymized after it is no longer required for your booking or follow-up care, unless longer retention is legally required.

7. Data Security

We implement administrative, technical, and physical safeguards including:

• Encryption of data in transit and at rest

• Secure servers and firewalls

• Access restrictions and staff confidentiality agreements

• Regular monitoring for unauthorized access

Despite these measures, no method of transmission over the internet is completely secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data

• Correct inaccurate or incomplete information

• Request deletion of your information

• Withdraw consent (especially for medical or marketing data)

• Restrict or object to processing

• Request data portability

• Lodge a complaint with the relevant data protection authority

To exercise these rights, contact us using the details below.

9. Children’s Privacy

This Website is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.
If you believe a child has provided us with information, please contact us immediately.

10. Cookies and Tracking Technologies

The Website uses cookies and similar technologies to:

• Enhance user experience

• Analyze website traffic

• Remember your preferences

• Improve the Website’s functionality

You can control cookie settings through your browser.
Some features may not function correctly if cookies are disabled.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated “Last Updated” date.
Continued use of the Website indicates your acceptance of the updated Policy.

12. Contact Us

For questions, concerns, or data requests, contact us at:

Email: support@bewohealth.com

Mailing Address:
BEVVO MMC / BEWO Health & SurgiQ
Dadash Bunyadzade Street
Baku, Azerbaijan