Privacy Policy for BEWO Health & SurgiQ

Last Updated: 20.09.2026

Privacy Policy — BEWO Health & SurgiQ

Last Updated: September 20, 2026 Operated by: BEVVO LLC / BEVVO MMC (“we,” “us,” “our”) Website: www.bewohealth.com

1. Our Role

BEWO Health operates solely as a booking and referral intermediary. We do not provide medical treatment, diagnosis, or advice. We connect you with independent third-party doctors, clinics, and hospitals (“Healthcare Providers”) and facilitate the exchange of information needed for them to evaluate and provide treatment. Once your details are forwarded to a Healthcare Provider, that provider is independently responsible for how they handle your data and your care.

2. Information We Collect

• Contact and identity data: name, email, phone number, date of birth, gender, nationality, passport details (for travel/booking).
• Health-related information: medical history and details relevant to your consultation, provided by you.
• Usage data: pages visited, services viewed, device/browser data, cookies.

3. How We Collect It

We collect information through:

• Booking and inquiry forms on the Website
• WhatsApp, when you choose to send us your details, including health-related information, through that channel
• Direct calls
• Automatically, through cookies and analytics when you use the Website

Note on WhatsApp: WhatsApp is operated by a third party (Meta). Messages sent through WhatsApp, including health-related information, are subject to WhatsApp’s own privacy policy and terms, in addition to this Policy, and may be processed or stored on infrastructure located outside Azerbaijan.

4. What We Store

We do not maintain a patient medical records database. Health-related information you provide (including via WhatsApp) is used only to prepare your referral and is forwarded to the relevant Healthcare Provider. We do not retain copies of medical history, test results, or clinical details beyond the period reasonably needed to complete your booking, after which such information is deleted from our systems.

Our Website login system stores only limited account and doctor-directory information. It is not currently used to store patient medical records.

5. Legal Basis for Processing

• Explicit consent — required for all health-related/sensitive information, obtained before that information is forwarded to any Healthcare Provider.
• Contractual necessity — to arrange the booking you request.
• Legal obligation — where Azerbaijani law requires processing or disclosure.

6. Consent for Sharing Medical Information

Before any medical or health-related information you provide is shared with a Healthcare Provider, we obtain your explicit, written (including electronic, e.g. via WhatsApp message or form confirmation) consent confirming:

• What information will be shared
• With which Healthcare Provider
• The purpose of the sharing (treatment evaluation/booking)

You may withdraw this consent at any time before the transfer occurs by contacting us at support@bewohealth.com.

7. Sharing and Disclosure

We share information only with:

• The specific Healthcare Provider(s) you consent to be referred to
• Service providers supporting our operations (hosting, IT/security, analytics, customer support), under confidentiality obligations
• Authorities, where required by law or to protect rights, safety, or to investigate fraud

We do not sell or rent personal information.

8. Cross-Border Transfers

All Healthcare Providers we refer you to are located within Azerbaijan. We do not transfer your data to healthcare providers outside Azerbaijan.

However, two situations may still involve cross-border data flows:

• If you are located outside Azerbaijan when you submit your information, your data is transferred into Azerbaijan for processing and referral.
• WhatsApp (Meta) hosts our messaging infrastructure outside Azerbaijan. This means health-related data you send us via WhatsApp is stored on Meta’s servers outside Azerbaijan, regardless of where our Healthcare Providers are located.

Such transfers are made only:

• With your explicit consent, or
• Where necessary to protect your life or health, or
• To a recipient providing a level of protection equivalent to Azerbaijani law

By providing your information, you consent to this transfer for the purpose of your booking.

9. Data Retention

• Booking/contact data: retained for as long as needed to provide services and meet legal obligations.
• Medical/health data: retained only until your referral is completed, then deleted or anonymized, unless a longer period is required by law or requested by you for follow-up care.
• WhatsApp conversation history: retained for a maximum of 90 days, aligned with our maximum booking/referral timeline, after which it is deleted unless needed to resolve an active booking or dispute.

10. Data Security

We apply reasonable administrative and technical safeguards, including restricted access and confidentiality obligations on staff. However, no transmission method — including messaging applications — is completely secure, and we cannot guarantee absolute security.

11. Your Rights

You may:

• Access, correct, or request deletion of your data
• Withdraw consent for medical data processing or sharing
• Object to or restrict processing
• Lodge a complaint with the relevant Azerbaijani data protection authority

Contact: support@bewohealth.com

12. Children’s Privacy

This Website is not intended for individuals under 18. We do not knowingly collect data from children.

13. Changes to This Policy

We may update this Policy periodically. Updates will be posted here with a revised date.

14. Contact

Email: support@bewohealth.com Address: BEVVO MMC / BEWO Health & SurgiQ, #30, Dadash Bunyadzade Street, Baku, Azerbaijan